If you would like to cancel a tour, please contact us via live chat or email.

Our cancellation policy (not applicable to group bookings and private tours) is as follows:

Northern Lights Minibus and Big Bus Chases

  • Full refund for cancellations up to 24 hours before tour begins.

  • No refund for cancellations less than 24 hours before tour begins.

7-Night Aurora Pass

  • Full refund for cancellations up to 24 hours before first tour begins.

  • No refund for cancellations less than 24 hours before first tour begins.

Daytime tours, Northern Lights Dinner Cruise and Airport Transfers

  • Full refund for cancellations up to 72 hours before tour begins.

  • No refund for cancellations less than 72 hours before tour begins.

Packages including hotel accommodation

- Full refund for cancellations 8 or more days before package begins.
- 50% refund for cancellations 4 to 7 days before package begins.
- No refund for cancellations 3 or fewer days before package begins.

Individual tours that are part of a package including hotel accommodation can still be cancelled according to their respective cancellation policies. Please contact us over email or live chat if you would like to cancel your package.

Group bookings and private tours

- Full refund for cancellations 8 or more days before tour begins.
- 50% refund for cancellations 4 to 7 days before tour begins.
- No refund for cancellations 3 or fewer days before tour begins.

Please contact us over email or live chat if you would like to cancel a group booking or private tour.

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