Please get in touch with us via live chat or email if you wish to cancel a tour.
Our cancellation policy (not applicable to group bookings and private tours) is as follows:
Northern Lights Minibus and Big Bus Chases
Full refund for cancellations made 24 hours or more before the tour begins.
No refund for cancellations less than 24 hours before the tour begins.
If you've booked multiple Northern Lights chases with us, you can receive a full refund for any individual chase if you cancel more than 24 hours before the tour starts.
However, we strongly advise against canceling your tours solely based on weather or aurora forecasts. Doing so is one of the primary reasons why visitors in Tromsø miss out on good Aurora displays!
Airport transfers and all daytime tours excluding Dog Sledding, Tromsø Ice Domes Guided Tour and Cruises on Hermes II
Full refund for cancellations made 72 hours or more before the tour begins.
No refund for cancellations less than 72 hours before the tour begins.
Dog Sledding, Tromsø Ice Domes Guided Tour and Cruises on Hermes II
Full refund for cancellations made 8 days or more before the tour begins.
No refund for cancellations less than 8 days before the tour begins.
Packages including hotel accommodation
Full refund for cancellations made more than 7 days before the package begins.
50% refund for cancellations made 4 to 7 days before the package begins.
No refund for cancellations made 3 or fewer days before the package begins.
Individual tours that are part of a package, including hotel accommodation, can still be cancelled according to their respective cancellation policies. Please visit the individual tour pages for the latest cancellation policies.
Please email us if you wish to cancel your package.
Group bookings and private tours, unless communicated otherwise
Full refund for cancellations made more than 7 days before the tour begins.
50% refund for cancellations made 4 to 7 days before the tour begins.
No refund for cancellations made 3 or fewer days before the tour begins.
Please email us if you wish to cancel a group booking or private tour.