If you would like to cancel a tour, please contact us via live chat or email.

Our cancellation policy (not applicable to group bookings and private tours) is as follows:

Northern Lights Minibus and Big Bus Chases

  • Full refund for cancellations made 24 hours or more before tour begins.

  • No refund for cancellations less than 24 hours before tour begins.

7-Night Aurora Pass

  • Full refund for cancellations made 24 hours or more before first tour begins.

  • No refund for cancellations less than 24 hours before first tour begins.

Daytime tours, Northern Lights Dinner Cruise and Airport Transfers

  • Full refund for cancellations made 72 hours or more before tour begins.

  • No refund for cancellations less than 72 hours before tour begins.

Packages including hotel accommodation

- Full refund for cancellations made more than 7 days before package begins.
- 50% refund for cancellations made 4 to 7 days before package begins.
- No refund for cancellations made 3 or fewer days before package begins.

Individual tours that are part of a package including hotel accommodation can still be cancelled according to their respective cancellation policies. Please contact us over email or live chat if you would like to cancel your package.

Group bookings and private tours, unless communicated otherwise

- Full refund for cancellations made more than 7 days before tour begins.
- 50% refund for cancellations made 4 to 7 days before tour begins.
- No refund for cancellations made 3 or fewer days before tour begins.

Please contact us over email or live chat if you would like to cancel a group booking or private tour.

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